Story Series
SCROLL DOWN
Retailers are disrupting the norm and upping their game with the digital twist. Market trends are determined on the basis of demand- supply theory. This explicitly explains why there is a dire need for a paradigm shift in the traditional retail management.
Having witnessed some path-breaking innovations in the past decade like AI and machine learning, the same is being leveraged to enhance customer experiences
01
Know your customer
02
What do customers want? While running any business, it is important to know the need and the mindset of your end-consumer. It is no longer the world of e-commerce only; with m-commerce dominating the millennial mentality.
The focus is not on the product alone. It is more about the journey that matters. Retail shopping is like a virtual mall for consumers where they can compare and shop anytime & from anywhere.
According to BRP, 87% of the consumers want a personalized and consistent experience across all shopping channels.
In order to match these expectations from digital savvy customers, retailers need to establish unified commerce, real-time integration of data, micro services-based apps environment, cloud native development and business-controlled configuration.
How would having an omni-channel presence benefit the retailer?
Capability gap between actual and desired analytics requirement
Siloed approach between business units
Multiple applications with duplicate functions
encountered by the client
Data challenges
Disparate versions of the truth
To overcome the challenges, Hexaware delivered a unified data platform architecture and scaled a roadmap with the POC on Customer 360, Product 360 and Enterprise 360.
The client had a nominal presence in the digital market prior to the launch of the mobile app. They were facing challenges to migrate their existing integrated platform to cloud & scale it up. This is when our team developed MuleSoft API to sync data to the app. The API helped cater to the requests made to the client via the app contributing approximately 4500 orders/day with an estimated revenue of £2,50,000 to £3,00,000/day.
Estimated revenue of
orders/day
£ K
4500
/day
Read More
With the proliferation of retail in accordance to data-driven insights, a lot is expected to change. Having provided a seamless experience to customers by enabling them to view/purchase products anywhere and at any time, retail is here to sustain.
Metro 101, Suite 600,101 Wood
Avenue South, Iselin,
New Jersey - 08830
Tel: +001-609-409-6950
Fax: +001-609-409-6910
NA Headquarters
152, Sector – 3
Millennium Business Park
‘A’ Block, TTC Industrial Area
Mahape, Navi Mumbai – 400 710
Tel : +91-22-67919595
Fax : +91-22-67919500
India Headquarters
Level 19, 40 Bank Street,
Canary Wharf,
London - E14 5NR
Tel: +44-020-77154100
Fax: +44-020-77154101
EU Headquarters
180 Cecil Street,
#11-02, Bangkok Bank Building,
Singapore - 069546
Tel : +65-63253020
Fax : +65-6222728
APAC Headquarters
About Hexaware
Hexaware is the fastest growing next-generation provider of IT, BPO and consulting services. Our focus lies on taking a leadership position in helping our clients attain customer intimacy as their competitive advantage. Our digital offerings have helped our clients achieve operational excellence and customer delight. We are now on a journey of metamorphosing the experiences of our customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— Automate Everything®, Cloudify Everything®, Transform Customer Experiences®. Hexaware services customers in over two dozen languages, from every major time zone and every major regulatory zone. Our goal is to be the first IT services company in the world to have a 50% digital workforce.
Learn more about Hexaware at http://www.hexaware.com
www.hexaware.com | marketing@hexaware.com
02
Disparate versions of the truth
Siloed approach between business units
Capability gap between actual and desired analytics requirement
Multiple applications with duplicate functions
Read More
How many times have you just seen a product and bought it then and there? We usually do not buy stuff at the first glance. We compare it on multiple channels to check for its features, better offers, reviews, quality, etc. We even visit a nearby store to check the product real-time to consider a potential purchase. So, after delivering their IT strategy, our team began a deep-dive into their data...
Our team is currently working to move them away from their legacy Order Management Platform to suit omnichannel OMS need, digitally as we evaluate the Order Management Product in the market and help them identify the right product for their business needs.
Aligning to the revamped application and data needs, Hexaware recommended future state infrastructure architecture with cloud first adoption, detailed inputs on automated operations, network re-architecture and security, data center re-architecture and service desk / end user services.
We are lined-up with initiatives towards implementing Salesforce cloud and experience platform design through newer mobile interfaces.
Read More
Read More
M&C
How data can be effectively utilized by the retailers? To begin with, Data is an asset. It forms a solid foundation to extract insights, develop and deliver improved experiences. It can be leveraged to understand customer behavior.
Know your customer
Paving the
way
Omnichannel
Presence
Data
Challenges
Know your customer
Paving the
way
Omnichannel
Presence
Data
Challenges
Know your
customer
Click here
£3,00K
Hexaware proposed that before going for an IT strategy they should do a business capability assessment to understand the process gaps so that based on the business needs we would be able to come up with the right choice of applications.
Our team did a current state heat map by business unit and based on the same they arrived at an IT strategy understanding the current state application and suggested what should be the future state application architecture.
Our client, a UK value retailer, had their core applications stuck in legacy and were well aware of its implications. They had a vision for omni-channel and digital retail. This is when they approached Hexaware for a IT strategy consulting.
legacy to modernization
Paving the way from
Read at leisure
Hexaware proposed that before going for an IT strategy they should do a business capability assessment to understand the process gaps so that based on the business needs we would be able to come up with the right choice of applications.
Our team did a current state heat map by business unit and based on the same they arrived at an IT strategy understanding the current state application and suggested what should be the future state application architecture.
Our client, a UK value retailer, had their core applications stuck in legacy and were well aware of its implications. They had a vision for omni-channel and digital retail. This is when they approached Hexaware for a IT strategy consulting.
legacy to modernization
Paving the way from
Omnichannel
Presence
Home
Read More
How many times have you just seen a product and bought it then and there? We usually do not buy stuff at the first glance. We compare it on multiple channels to check for its features, better offers, reviews, quality, etc. We even visit a nearby store to check the product real-time to consider a potential purchase. So, after delivering their IT strategy, our team began a deep-dive into their data...
How would having an omni-channel presence benefit the retailer?
How data can be effectively utilized by the retailers? To begin with, Data is an asset. It forms a solid foundation to extract insights, develop and deliver improved experiences. It can be leveraged to understand customer behavior.
Data Challenges
Home
Read More
With the proliferation of retail in accordance to data-driven insights, a lot is expected to change. Having provided a seamless experience to customers by enabling them to view/purchase products anywhere and at any time, retail is here to sustain.
Data
Challenges
encountered by the client
Disparate versions of the truth
Siloed approach between business units
Capability gap between actual and desired analytics requirement
Multiple applications with duplicate functions
To overcome the challenges, Hexaware delivered a unified data platform architecture and scaled a roadmap with the POC on Customer 360, Product 360 and Enterprise 360.
The client had a nominal presence in the digital market prior to the launch of the mobile app. They were facing challenges to migrate their existing integrated platform to cloud & scale it up. This is when our team developed MuleSoft API to sync data to the app. The API helped cater to the requests made to the client via the app contributing approximately 4500 orders/day with an estimated revenue of £2,50,000 to £3,00,000/day.
Aligning to the revamped application and data needs, Hexaware recommended future state infrastructure architecture with cloud first adoption, detailed inputs on automated operations, network re-architecture and security, data center re-architecture and service desk / end user services.
Our team is currently working to move them away from their legacy Order Management Platform to suit omnichannel OMS need, digitally as we evaluate the Order Management Product in the market and help them identify the right product for their business needs.
We are lined-up with initiatives towards implementing Salesforce cloud and experience platform design through newer mobile interfaces.
About
us
Home
/day
Estimated revenue of
£ K
orders/day
www.hexaware.com | marketing@hexaware.com
© 2020 Hexaware Technologies limited. All rights reserved.
Hexaware is the fastest growing next-generation provider of IT, BPO and consulting services. Our focus lies on taking a leadership position in helping our clients attain customer intimacy as their competitive advantage. Our digital offerings have helped our clients achieve operational excellence and customer delight. We are now on a journey of metamorphosing the experiences of our customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything, Cloudify Everything, Transform Customer Experiences.’Hexaware services customers in over two dozen languages, from every major time zone and every major regulatory zone. Our goal is to be the first IT services company in the world to have a 50% digital workforce.
Learn more about Hexaware at http://www.hexaware.com
About
Hexaware
Home
Metro 101, Suite 600,101 Wood Avenue South, Iselin, New Jersey - 08830
Tel: +001-609-409-6950, Fax: +001-609-409-6910
NA Headquarters
152, Sector – 3, Millennium Business Park, ‘A’ Block, TTC Industrial Area
Mahape, Navi Mumbai – 400 710
Tel : +91-22-67919595, Fax : +91-22-67919500
India Headquarters
Level 19, 40 Bank Street, Canary Wharf,
London - E14 5NR
Tel: +44-020-77154100
Fax: +44-020-77154101
EU Headquarters
180 Cecil Street, #11-02, Bangkok Bank Building, Singapore - 069546
Tel : +65-63253020
Fax : +65-6222728
APAC Headquarters
Go Home